Released on: April 21, 2008, 3:32 am

Press Release Author: eGain Communications

Industry: Software

Press Release Summary: eGain adds a leading solution provider in Unified
Communications to its EcoNetT partner network

Press Release Body:
Mountain View, CA and Singapore (April 20, 2008) - eGain Communications Corporation
(OTC BB: EGAN.OB), provider of the top-rated* multichannel customer service and
knowledge management software for in-house or on-demand SaaS deployment, and
Consilium Software, a leading provider of solutions for Unified Communications to
the Asia Pacific market, today announced a strategic partnership. As part of the
agreement, Consilium will resell and provide implementation, support and training
services around eGain's award-winning software for customer service management.
As a Premier Certified Partner for Cisco, Consilium also distributes and provides
support, training and implementation services around Cisco's unified contact center
suites for the enterprise and mid-market segments, which include OEM versions of
eGain software.
\"The need for truly unified multichannel customer communications continues to grow,
as customers want to interact with businesses through a variety of channels, while
demanding a seamless experience across those channels,\" said Ashu Roy, CEO of eGain.
\"The combination of eGain\'s award-winning customer service software and Consilium's
proven experience in delivering and supporting Unified Communications solutions will
help fulfill this expanding market need in the APAC market.\"
"Consilium Software is a proven provider of solutions for Unified Communications,
and eGain is an acknowledged leader in customer service and knowledge management
software," said Pramod Ratwani, Founder and CEO of Consilium Software. "The
partnership will help clients in the Asia Pacific reduce the costs of managing
multiple channels and provide a seamless and consistent customer experience across
channels, while increasing self-service adoption through eGain's multi-modal
self-service capabilities."
*Source:
2007 Forrester WaveT report on interaction-centric customer service management
software: #1 in \"strategy\", \"customer service\" product capabilities, \"architecture
and platform,\" \"product strategy,\" \"corporate strategy,\" and \"customer base\"
2006 Forrester Wave report on eService: Rated as a leader in current offering and
strategy with the highest scores in 14 enterprise-critical criteria
2005 Forrester Wave on eService: Rated #1 in \"current offering\"
2005 Patricia Seybold Group Bull\'s Eye Reports on Cross-Channel, Cross-Lifecycle
Customer Service - Rated #1 in overall capabilities, knowledge management,
architecture and analytics
About eGain
eGain (OTCBB: EGAN.OB) is the top-rated* provider of multichannel customer service
and knowledge management software for in-house or on-demand SaaS deployment. For
more than a decade, the world\'s largest companies have relied on eGain to transform
their traditional call centers, help desks, and web customer service operations into
multichannel customer interaction hubs. Based on the Power of OneT, the concept of
one unified platform for multichannel customer interaction and knowledge management,
these hubs enable dramatically improved customer experience, end-to-end service
process efficiencies, increased sales, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company\'s offices: 800-821-4358 (US
headquarters), 1753-464646 (UK and Continental Europe).

About Consilium Software
Consilium Software develops Unified Communications software and solutions for
enterprises and contact centers. Consilium helps customers create business
efficiency by complementing industry-leading products with our innovative software
and unmatched services expertise. The Consilium team is comprised of management,
advisers and delivery leaders who have significantly shaped the global contact
center industry for the last 20 years. Headquartered in Singapore, Consilium has
additional headquarters and a significant presence in India. The company is primed
to operate initially in all of Asia Pacific with a subsequent global footprint. For
more information, visit www.consiliuminc.com
eGain media contact
Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com

Consilium Software media contact
Rohit Srivastava
Vice President - Operations & Marketing
Phone: +91-11-4650-8902
Email: Rohit@consiliuminc.com



Web Site: http://www.egain.com

Contact Details: eGain media contact
Connie Pheng
Phone: 650-230-7449
Email: pr@egain.com